Order Withdrawal Request

Right of Withdrawal

In accordance with European Directive (EU) 2023/2673, you have the right to withdraw from your purchase within 14 calendar days without giving any reason.

Exceptions: Products that are custom-made or clearly personalized according to your specifications are excluded from the right of withdrawal.

To start the process, fill in the Order Number and the Email or Billing Name you used during the purchase in the form below.

Your withdrawal has been successfully submitted!

We have received your request. An automatic confirmation email has been sent to you containing the exact date and time of submission, as well as the list of products you have cancelled.

⚠️ Important Reminder:

Please send the products back to us within 14 calendar days from today.
Your refund (including the original shipping costs) will be completed within 14 days from the date we receive the products back or proof of shipping, using the same payment method used for the original transaction.